For the Second Year in a Row, Salesforce has been positioned by Gartner in the Leaders Quadrant for its Community Cloud and Salesforce Chatter Solutions. Evaluations based on completeness of vision and ability to execute.
Salesforce [NYSE: CRM], the Customer Success Platform and world’s #1 CRM company, today announced that Gartner, Inc. has positioned Salesforce as a Leader in its 2016 Magic Quadrant for Horizontal Portals. Placement was given for its Community Cloud solution, which enables customers, partners and employees to access business processes and data.
“Providing a fast and personalized experience for customers is crucial to the success of any company,” said Mike Micucci, GM and SVP, Salesforce Community Cloud. “Community Cloud is dedicated to delivering the experiences necessary to exceed customer expectations and build deeper, more valuable relationships.”
“Gartner defines “portal” as, a personalized point of access to relevant information, business processes and other people. Portals address various audiences, including employees, customers, partners and citizens, and support a wide range of vertical markets and business activities. As a product, a horizontal portal is a software application or service used to create and manage portals for a wide range of purposes.”
Salesforce Community Cloud enables companies of all sizes to integrate business data and processes with their communities, creating a seamless customer, partner and employee experience. Built on the Salesforce Customer Success Platform, Community Cloud is part of Salesforce CRM, and easily connects to third-party systems and data sources, so companies can access the tools and information they need to be successful. With Community Cloud, companies have experienced a 45% increase in customer satisfaction and a 48% increase in faster case time resolution.