How Google Assistant, Alexa and Co. are used in their own home, has long been known. Your benefit in B2B unthinkable? Not correct! Voice Assistants Powered by Conversational interfaces and Artificial Intelligence can facilitate work in companies, save valuable time and revolutionize lead generation.
In the office, people communicate with the machine via mouse and keyboard. It feels completely intuitive to everyone – at least more intuitive than writing code snippets into a black window. But until a person has learned where to look for the desired function, sometimes a lot of time passes.
Chatbots are out – voice control is in
Therefore, for example, chatbots should help simplify this man-machine interaction. Chatbots are technical dialog systems that the user controls by text input. Asked questions answered automatically, without human intervention. They are still used in many places, even if the technology, despite the hype as “Next Big Thing” could not prevail. However, leading companies are already focusing on a new development – voice control.
In the Smart Home area, speech recognition software such as Siri and Co. have been in use for quite some time – whether for switching on the light or controlling the blinds. But also for the reading of news and simple searches on the Internet, the voice input gains in importance. As early as 2020, half of all search requests should be made by voice , according to a study by ComScore on search behavior. As early as 2019, the entire speech recognition business will be around 600 million . How can this trend also be used in the B2B sector?